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Monthly Archives: October 2011
Getting to the Root of a Problem
A few months ago, we introduced the B.A.C.O.N. principle as a means of generating innovation and creating overall process improvement. One of the concepts of this grand principle is being analytical, which means being skilled at examining things through sound … Continue reading
Posted in Pauls Blog
Tagged analytics, B.A.C.O.N., Paul Salzer, Pauls Blog, Problem Solving
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A Chicken, a Potato, and a Lady walk into a Restaurant: The basics of Customer Service
Stop me if you heard this one? You’ve walk up to the counter at a “fast food” restaurant and were virtually ignored by the order taker? Several weeks ago, I had wanted to grab a quick snack and decided that … Continue reading
Posted in Customer Service, Pauls Blog
Tagged Attitude, Courtesy, customer, Customers, First Impressions, Opinion, Paul Salzer, Pauls Blog
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