CSD

Customer Service Direct, a division of Thill Logistics, Inc. specializes in tailored call center solutions that will fit your specific needs and provide a customer experience that will exceed your expectations. We provide you with highly skilled agents, an experienced management team and cutting edge technology. We have proven expertise in the following verticals: Direct Response, E-Commerce, Catalog and Retail.

We understand how important a customer is to you, and we take that responsibility very seriously. As a key extension of your business; Customer Service Direct will be the only contact your customer will need to have with your business; that is why we execute our business to deliver a quality customer experience every time.

Customer Service Direct, a division of Thill Logistics, Inc. offers the following communication channels for contact with your customers:

• Live tri-lingual operators (English, Spanish and French)
• Intelligent IVR
• E-mail support
• Live chat
• Social media presence, engagement and listening
• Written communication

We explore all opportunities to upsell and cross sell to drive your sales and increase your profitability, so you get the most out of every call. Customer Service Direct customize effective save the sale programs to reduce your return percentage by utilizing best practices of solution selling.

Customer Service Direct, a division of Thill Logistics, Inc. provides professional and knowledgeable customer service agents that are experts in responding to your customer’s needs and providing resolution. Our success comes from a combination of training methods for product specifics, problem resolution and customer relationship management. Since agent training is a critical piece of our success; we demand and deliver highly skilled agents. Your business will also be supported by a management team with customer service expertise that will actively review your metrics and customer feedback in order to provide you with business intelligence that will assist you in increasing sales and profitability.

The mission of Customer Service Direct is to provide exceptional customer service, improve customer retention and help grow your business. If you are ready for a positive change in your customer experience, contact us today at www.thilllogistics.com