Exceptional Customer Service
Thill Logistics also specializes in tailored call center solutions that fit your specific needs and deliver a customer experience that will exceed your expectations. We provide you with highly skilled agents, an experienced management team and cutting-edge technology. We have proven expertise in the direct response, e-commerce, catalog and retail verticals.
We understand how important your customer is to you, and we take that responsibility very seriously. As a key extension of your business, Thill Logistics’ customer service team will be the only contact your customer will need to have with your business. That is why we deliver a quality customer experience every time.
Multiple Communication Channels
Thill Logistics offers the following communication channels for contact with your customers:
- Live operators who speak three languages – English, Spanish and French
- Intelligent Interactive Voice Response (IVR)
- Email support
- Live chat
- Social media presence, engagement and listening
- Written communication
Professional & Knowledgeable Agents
We want you to get the most out every call. So, our customer service team will explore all opportunities to upsell and cross sell your product line in an effort to drive sales and increase your profitability. Our team will also use customized, effective “save the sale” programs and solution selling to help reduce your return percentage.
Thill Logistics provides professional and knowledgeable customer service agents that are experts in responding to your customer’s needs. Our success comes from a combination of training methods for product specifics, problem resolution and customer relationship management. Agent training is a critical part of our success, and we deliver highly skilled agents.
Experienced Customer Service Management Team
Your business will also be supported by an experienced customer service management team. They will actively review your metrics and customer feedback, and give you relevant insight that will assist you in running your business, and increasing your sales and profitability.
The mission of our customer service team is to provide exceptional customer service, improve customer retention and help grow your business. If you are ready for a positive change in your customer experience, contact us today!