Stop me if you heard this one?  You’ve walk up to the counter at a “fast food” restaurant and were virtually ignored by the order taker?  Several weeks ago, I had wanted to grab a quick snack and decided that chicken would be a great alternative to an over-processed burger.  I stepped up to the [...]

Blippy Freebies
Customer Service & Social Media
I recently read a post by Jonathan C. Brewer (@houseofbrew) called The #custserv mumble heard around the world. In it, Jonathan talks about a scenario where he posted a public complaint tweet, something he normally does not do. This tweet was then retweeted multiple times, but he never heard back [...]

Today is the first day of “Customer Service Appreciation Week”, and that poses the question “What is Customer Service?”
When you think about customer service, what is the first thing that comes into your head? Is it the teenager at the ‘returns’ desk at a shop in the mall, the person on the other end of [...]