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Customer Sales & Service Agent

 
Job Information

SUMMARY

We currently have an opportunity for experienced inbound customer sales & service agents to join our growing team.  This role provides superior customer sales & service through the process of answering incoming calls in a professional and courteous manner.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned to meet business needs.

  • Interface with the customer in a professional and friendly manner to solve problems and answer questions
  • Provides customers with accurate information pertaining to their order; such as pricing, shipping and delivery dates, billing inquires and any additional information needed by customer
  • Responsible to resolve any customer concern or issue, using standard operating procedures and providing exceptional customer service with first call resolution
  • Document all necessary information pertaining to customers account.
  • Correctly input status into the phone system to assure availability.
  • Handles inbound sales leads to convert leads into sales.
  • Successfully utilize cross sell and up sell techniques.
  • Accurately computes price, discount, and shipping charges as required.
  • Understand and follow client processes, procedures and be familiar with the product.
  • Follow scripting provided without personal modification.

 

REQUIRED EDUCATION, SKILLS, ABILITIES, AND EXPERIENCE:

  • High School diploma or general education degree (GED); and/or at minimum six months related experience and/or training: or equivalent combination of education and experience.
  • Strong communication skills to respond to situations in a prompt and professional manner
  • Good listening and problem resolution skills
  • Ability to learn and desire to expand your knowledge base
  • Ability to carry out instructions furnished in written or oral form.
  • Persuasive communicator with excellent interpersonal skills
  • Must be goal oriented with a competitive spirit
  • Must be familiar with current software packages such as Microsoft Word and Excel and the ability to work in multiple systems and ability to input and retrieve data.

 

Hours:  11pm- 7am/ Days Vary/ Open 24/7