Category Archives: Customer Service

Congratulations to Our Star Performers!

Meet Noe Garcia and David Coats, our Star Performers of the customer service team!  The Star Performers are picked based on the following areas: •          Acceptance to Change •          Adherence to Policies … Continue reading

Posted in Customer Service, Thill Employees, Thill Life | 1 Comment

A Chicken, a Potato, and a Lady walk into a Restaurant: The basics of Customer Service

Stop me if you heard this one?  You’ve walk up to the counter at a “fast food” restaurant and were virtually ignored by the order taker?  Several weeks ago, I had wanted to grab a quick snack and decided that … Continue reading

Posted in Customer Service, Pauls Blog | Tagged , , , , , , , | 2 Comments

Customer “Twervice”

Customer Service & Social Media I recently read a post by Jonathan C. Brewer (@houseofbrew) called The #custserv mumble heard around the world. In it, Jonathan talks about a scenario where he posted a public complaint tweet, something he normally … Continue reading

Posted in Carrie's Blog, Customer Service, Social Media | Tagged , , , , , | 5 Comments

Customer Service Appreciation Week – What is Customer Service?

Today is the first day of “Customer Service Appreciation Week”, and that poses the question “What is Customer Service?” When you think about customer service, what is the first thing that comes into your head? Is it the teenager at … Continue reading

Posted in Customer Service, Motivation | Tagged , | Leave a comment