Monthly Archives: October 2011

Getting to the Root of a Problem

A few months ago, we introduced the B.A.C.O.N. principle as a means of generating innovation and creating overall process improvement.  One of the concepts of this grand principle is being analytical, which means being skilled at examining things through sound … Continue reading

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A Chicken, a Potato, and a Lady walk into a Restaurant: The basics of Customer Service

Stop me if you heard this one?  You’ve walk up to the counter at a “fast food” restaurant and were virtually ignored by the order taker?  Several weeks ago, I had wanted to grab a quick snack and decided that … Continue reading

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